Product Support Engineer
Remote
Full Time
Experienced
We are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology. In concert with Pre-Sales, Customer Success, and Product Teams, Product Support Engineers play a critical role in making customers successful. Valorx Product Support Engineers act as customer trusted advisors throughout their journey with Valorx.
Join the fast-growing team at Valorx! Your work will have a substantial impact on the success of our customers and our company. And you will love doing it with us along the way.
Responsibilities:
- Be a subject matter expert on Valorx's Fusion Platform and evangelize Valorx value and features to potential and existing customers.
- Support customers on their technical queries.
- Monitor and escalate in case of software issues. Have an eye for detail and escalate exceptions promptly. You should be able to communicate issues/feature requests with the required information.
- Have good documentation skills and contribute to the maintenance of SOPs.
- Work independently, prioritize & schedule work assignments based on deadlines.
Minimum Requirements:
- Open to Malaysian Citizen Only.
- Relevant professional experience. 3+ years of relevant Technical Support experience required.
- Deep expertise of Salesforce architecture, best practices, and CRM business concepts.
- Work experience with any Salesforce Cloud or Salesforce Admin knowledge will be advantageous.
- Must have experience dealing with customers via the chat box.
- Deep knowledge of declarative approaches to Salesforce customization methodologies including custom objects, relationships, formulas, validation rules, and process automation.
- Excellent communication skills. You can articulate complicated concepts to non-technical people while maintaining the ability to speak credibly to highly technical people.
- Good knowledge of SQL Syntax and database concepts.
- Understanding and experience of using REST APIs and debugging requests and responses using Postman and Browser Developer tools.
- Comfortable with working in US time zones.
- Fast learner. You have a proven capacity to absorb new concepts and quick technologies.
- Thrive under pressure. You perform well under uncertainty, high pressure, and high impact conditions.
Perks & Benefits:
- Competitive salary and benefits package
- Opportunities for professional development and career growth
- Flexible work arrangements
- Generous paid time off policy
- Vibrant company culture with fun team events
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