Product Support Engineer

We are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology. In concert with Pre-Sales, Customer Success, and Product Teams, Product Support Engineers play a critical role in making customers successful. Valorx Product Support Engineers act as customer trusted advisors throughout their journey with Valorx.
Join the fast-growing team at Valorx! Your work will have a substantial impact on the success of our customers and our company. And you will love doing it with us along the way.

Responsibilities:
  

• Be a subject matter expert on Valorx's Fusion Platform and evangelize Valorx value and features to potential and existing customers.
• Support customers on their technical queries.
• Monitor and escalate in case of software issues. Have an eye for detail and escalate exceptions promptly. You should be able to communicate issues/feature requests with the required information.
• Have good documentation skills and contribute to the maintenance of SOPs.
• Work independently, prioritize & schedule work assignments based on deadlines.
• Available to work in Night Shift - Timings (5:00 PM To 2:00 AM)

• Relevant professional experience. 3+ years of relevant Technical Support experience required.
• Deep expertise of Salesforce architecture, best practices, and CRM business concepts.
• Work experience with any Salesforce Cloud or Salesforce Admin knowledge will be advantageous.
• Must have experience dealing with customers via the chat box.
• Deep knowledge of declarative approaches to Salesforce customization methodologies including custom objects, relationships, formulas, validation rules, and process automation.
• Excellent communication skills. You can articulate complicated concepts to non-technical people while maintaining the ability to speak credibly to highly technical people.
• Good knowledge of SQL Syntax and database concepts.
• Understanding and experience of using REST APIs and debugging requests and responses using Postman and Browser Developer tools.
• Comfortable with working in US time zones.
• Fast learner. You have a proven capacity to absorb new concepts and quick technologies.
• Thrive under pressure. You perform well under uncertainty, high pressure, and high impact conditions.

• Competitive salary
• Medical insurance
• Parental leave
• Empathetic and collaborative culture that embraces diversity
• Professional development and substantial growth opportunities
• Creative freedom and the ability to make a mark in our company