Workflow Specialist – Wave (LATAM)

Remote

Full Time

Valorx Inc.

Entry Level

🚀 About the Role
Valorx is looking for a highly organized and proactive Workflow Specialist to ensure Wave customers successfully go live with Valorx Grids and Matrices.

This role owns the customer journey from initial configuration through collaborative reviews and solution walkthroughs, deployment, and successful go-live. You will work closely with customers and will be supported by Product specialists’ teams to ensure smooth execution and effective use of Wave features.

This is a fast-paced, multi-customer environment requiring structure, follow-through, and confidence.

📄 Please upload your resume in English when applying.

🎯 Key Responsibilities
1️. Drive Customer Implementations

Onboarding and setup customers with Valorx Wave.
Serve as the trusted Wave expert for the customer — providing clarity, confidence, and proactive guidance so they feel fully supported at every stage of implementation.
Coordinate UAT, milestones, and environment transitions to ensure smooth and timely go-live.

2️. Structured Multi-Customer Management

Manage multiple Wave implementations simultaneously
Maintain clear status tracking and next steps
Identify risks or blockers early
Proactively follow up to maintain momentum

3️. Cross-Functional Collaboration

Work closely with Product and Support teams
Stay up to date on new Wave features and enhancements
Help customers apply new capabilities to solve business workflows
Escalate structured feedback and recurring issues internally

4️. Customer Champion

Schedule and lead customer touchpoints
Drive decisions and action items after every meeting
Ensure customers feel supported and confident throughout implementation
Become a trusted point of contact during onboarding

🧠 Required Skills & Qualifications
Must Have

Strong verbal and written communication skills
Highly organized and detail-oriented
Comfortable leading customer calls
Proactive, confident follow-up mindset
Ability to manage multiple parallel projects
Strong time management skills

Preferred

Basic knowledge of SaaS setup and administration (Salesforce will be a plus)
Experience in SaaS onboarding, implementation, or customer success
Experience working with North American customers
CRM familiarity (Salesforce preferred)

We are open to training the right candidate on Wave and deeper Salesforce concepts.
Note : This role is open and available remote only to candidates based in LATAM (Latin America).

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Could you please share your annual desired salary range in USD for this role?*

To help us get to know you better, please upload a short video (2–3 minutes) addressing the following:
1. Share a brief overview of your professional experience.
2. Explain how you would handle a situation where a customer is experiencing a delay in the start of their project.

Your video will help us understand your approach to customer interactions and your relevant experience. Once reviewed, shortlisted candidates will be invited to the next round of interviews.

A customer has not responded for 10 days during UAT. What would you do?*

Have you worked with any SaaS platforms (CRM, ERP, automation tools)? How comfortable are you explaining features to customers?*

This role requires availability during North American business hours (e.g., 9am–5pm EST/PST). Are you comfortable working within those time zones?*

Explain a situation where you played the role of customer champion?*

Human Check*

Submit Application

If the opportunities at Valorx excite you, we encourage you to apply.

If you have any questions before applying, you can send an e-mail to [email protected].

We look forward to receiving your application!

Workflow Specialist – Wave (LATAM)

Apply for this position